Portal 360
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Legal
How Portal 360 handles your personal information and keeps client data secure.
Last updated: May 2026
Portal 360 (we, us, our) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard information when you visit our website, start a trial, or use the Portal 360 platform.
We may collect identity and contact details, account and billing information, usage data, communications you send us, and client or practice data you upload to the platform (which you control as the data controller for your clients).
We use personal information to provide and improve the service, authenticate users, process subscriptions, respond to enquiries, send service-related notices, maintain security, comply with law, and share product updates where permitted. We do not sell your personal information.
We may share information with trusted service providers (cloud hosting, payments, email, analytics) subject to confidentiality obligations. Data is hosted on-shore in Australia via Microsoft Azure. We may disclose information where required by law.
We apply administrative, technical, and physical safeguards including encryption in transit and at rest, access controls, and monitoring. We retain information as needed to provide the service and meet legal obligations.
You may request access to or correction of personal information we hold about you, withdraw marketing consent, or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Our website may use cookies to remember preferences, measure performance, and improve user experience. You can manage cookies through your browser settings.
Portal 360 is designed for Australian practices. If you access the service from outside Australia, you acknowledge information may be processed in Australia and where our subprocessors operate.
We may update this Privacy Policy from time to time. The last updated date below reflects the latest version. Material changes will be communicated via the website or email where appropriate.
For privacy enquiries, email hello@portal360.app or use our contact form. We aim to respond within a reasonable timeframe.
Questions about our policies?
Visit our Help and Support page or contact us.
